WE SERVICE THE HOME IMPROVEMENT INDUSTRY


  Contact : (613) 225-1117 | info@thestonefabricator.com

General FAQ

TSF – The Stone Fabricator is a Business to Business (B2B) fabrication center.

Are you in any of the following categories:  interior designer, architect, decorator, kitchen and bathroom cabinet manufacturer & renovator, builder, contractor, representing a retail outlet, etc?

1. If yes, we can proceed.

2. If not, you need to talk to one of our partners and ask them to refer you to our showroom to choose your material and to our fabrication center for fabrication. We can give you some information for orientation purposes. We only work with a selected group of companies who share our principles and our values – How can I help you?

Who are your business partners?

Please take a look at our directory of partners or you can call us directly for one of our partners to contact you..

When will a Project Consultant contact me?

Normally our business partners contact their customers directly.  We work with our business partners and contact our customers the same day and NO later than 24 hours after we receive the communication from them.

Will the expert give a quote on phone or email?

Our business partners quote DIRECTLY to their customers. We provide our business partners with a quote for your job which includes: the cost of the stone slab, taking measurements, fabrication, installation and after sales support.

What kind of prices do you guys have?

We quote the job only to our business partners. Our partners will quote the job to you. Since we import stone slabs (Granite, Marble, Quartz, Quartzite, engineered stone, etc) DIRECTLY from the largest quarries and manufacturers in the world we are very competitive. We also work with local distributors to find the best stone for your project. We have the largest showroom in Ottawa with design center for material selection, we assign a dedicated project manager to each project, we deliver under 10 business days after measurements are approved by the customer, we respond to every inquiry by phone or email within 24 hours and we offer a 2 year warranty for labor – warranty of the material depends on the manufacturer. Those are some reasons why our business partners work with us to satisfy the requirements of their customers.

Do you offer Financing (credit or mortgage)?

Currently we do not offer financing directly, since we do not work DIRECTLY with the general public.  Our business partners offer different options to their customers.  You should check with your supplier if they offer financing.

How soon your company can start working?

We can start working on your project as soon as we have your measurements and you have your cabinets in place.  Your supplier who is our business partner, will let us know when you are ready.

For how long your company is in business?

We have been in business since 2013, but we are one of the largest custom fabrication centers in Ottawa and region.  We have a 9,000 sqf showroom and an 18,000 sqf fabrication center, totally dedicated to our business partners and equipped to satisfy their requirements and exceed the expectations of their customers.

I have material with me and I want you to install it

If our business partner is OK with that option and asks us to take care of it, we will make sure we satisfy your requirements.

Do you charge per square foot?

Our business partners will quote DIRECTLY to you. We only quote to them.

Can I get the quote on the weekend?

If our business partners are available I am sure they can quote for you over the weekend.

Do you handle/work on the commercial property?

Yes we do commercial and residential work, but always through our business partners, who would be in direct contact with you and would quote the work to you.

We do all kinds of work related to custom fabrication of stone surfaces, using stone slabs. Our business partner would quote the job to you and we will fabricate, deliver and install.

Do you guys only sell the material or can you do installations for us as well?

We sell material in our design center, and also do fabrication and installation.

Will installation cost extra or will everything be included in selling price?

Our business partner will quote the job directly to you and will be able to answer that question with more accuracy

Are you guys general contractors?

No we are not general contractors.  Our business partners could be. TSF  – The Stone Fabricator is a Business to Business (B2B) fabrication center. We focus on the fabrication of custom stone surfaces using stone slabs.  Example: kitchen countertops, vanity tops, fireplace and bath surrounds, etc.

Do you do renovations or constructions?

No.  We focus on the fabrication of custom stone surfaces using stone slabs. Example: kitchen countertops, vanity tops, fireplace and bath surrounds, etc..

Why I should prefer your company to any local supplier?

There are some specific reasons why our business partners AFTER, signing the contract with you, choose TSF – The Stone Fabricator to execute the project;  we have the largest showroom in Ottawa with design center for material selection, we assign a dedicated project manager to each project, we deliver under 10 business days after measurements are approved by the customer, we respond to every inquiry by phone or email within 24 hours and we offer a 2 year warranty for labor – warranty of the material depends on the manufacturer. Those are some reasons why our business partners work with us to satisfy the requirements of their customers.

What if I am not happy with the quality of the service after you complete the project?

TSF – The Stone Fabricator stands behind its reputation and offers a 2 year warranty in labor.  Our business partners know that whenever they need us to support their customers, we are ready to assist them and take care of any issue or after sales call. We want to make sure that you are happy and our business partner is satisfied with the quality of our product and services..

What if my project is delayed or not completed on time I was promised?

We have a dedicated project manager for each project to make sure that our business partner is informed of the progress of the project, so she or he can keep you informed accordingly. TSF – The Stone Fabricator will make every effort to make sure we deliver your stone pieces according to your specifications and meeting your deadlines..